SAP WalkMe: Enabling Instant User Onboarding and ROI

The Problem: The Gap in Digital Use

Businesses spend substantial amounts in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), aiming for a smooth rollout. However, complexity, frequent updates, and lack of intuitive guidance often result in a "Digital Adoption Gap":

• Employee Struggles: Users have trouble to use new SAP screens or complete complex transactions, leading to frustration and increased use on technical support.


• Workarounds: Users ignore standard SAP processes, which results in data quality issues, compliance risks, and productivity loss.


• Training Gaps: Manual-based instruction is ineffective over time, leaving staff unsupported when they need help most.

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• Low ROI: The potential of the SAP system is not realised, as most users access only a small part of its features.

The Answer: Contextual Guidance with SAP WalkMe

The WalkMe user enablement layer, fully integrated into the SAP environment, bridges the Digital Adoption Gap. It integrates with your SAP systems to deliver on-screen assistance exactly when needed.

By using WalkMe with SAP, your clients can ensure every user, regardless of background, can complete tasks efficiently from the outset.